Chief Digital and Technology Officer Steps Down Following Cybersecurity Incident

September 14, 2025 - 13:25

In a significant leadership change, the Chief Digital and Technology Officer at Marks & Spencer, Rachel Higham, has announced her departure from the company. The announcement comes just months after the retailer faced a serious cyberattack that raised concerns about its digital security infrastructure and customer data protection.

While the company has stated that Higham is "taking a break," the timing of her exit has led to speculation regarding the impact of the cyber incident on her decision. Higham had been instrumental in driving the company's digital transformation efforts, focusing on enhancing online shopping experiences and integrating technology across various departments.

The cyberattack, which reportedly compromised sensitive customer information, has prompted Marks & Spencer to reassess its cybersecurity strategies and protocols. As the company navigates this challenging period, the search for a new Chief Digital and Technology Officer is expected to begin immediately, with hopes of restoring confidence among customers and stakeholders alike.