Bunnings wins fight to use AI facial recognition tech to combat crime

February 5, 2026 - 12:41

The Administrative Review Tribunal has ruled that hardware giant Bunnings was justified in its use of AI-powered facial recognition technology across its stores. The decision concludes a lengthy investigation into the company's security practices, finding the measures a reasonable response to combating theft, organized retail crime, and protecting staff from abuse and violence.

The tribunal acknowledged significant privacy concerns raised by consumer advocacy groups but ultimately determined that Bunnings' deployment of the technology was proportionate to the security risks faced. The system, which scans customers' faces and checks them against a watchlist of individuals previously banned for misconduct, was deemed a necessary tool for loss prevention and workplace safety.

A spokesperson for the retailer stated the technology is used only in specific, high-risk situations and is one part of a broader security strategy. They emphasized that the primary goal is to deter repeat offenders who engage in theft or aggressive behavior toward team members. The ruling mandates that Bunnings must continue to clearly notify customers about the technology's use through signage at store entrances. This landmark decision sets a precedent for the application of biometric surveillance in retail environments, balancing crime prevention with ongoing public scrutiny over personal data collection.